Social Media is a weird science, if you can call it a science at all. In essence it is very close to what we as human beings have always been doing: recommending things to others and communicating about what we see happening around us. Still marketers seem to have difficulties grabbing and understanding this and making the best use of this.
This probably comes from decades of ‘old school marketing’ we have been doing. Trying to reach as many people at once, hoping that some of them will respond to it. This type of old marketing leads to a ‘wrong’ approach of Social Media. We try to reach as many people as possible hoping they will interact with us.
Recent research shows that the way marketers and users look at Social Media differs quite a bit. Where marketers still believe ‘presence’ counts and people will engage if you just share things with them, users actually don’t care that much. It turns out that only one percent of Facebook users for example tend to ‘engage’ with brands. (more…)