I have been doing training sessions for quite a while now. And for years one thing has been coming back on the table multiple times in sessions: listen to what your potential client has to say and act on that. It started off years ago with keyword research: trying to find what people searched for and act on that with your texts instead of trying to push your own ‘language’ and hoping people will adapt to that.

It has evolved to using not just the right keywords, but also the right platforms: be where your potential audience is and address them in a way they feel comfortable and familiar with.

It still strikes me however how few marketeers and tech people actually do this and how they sometimes respond to what ‘the real world’ is doing online. They don’t seem to understand that it is not them what makes the world go around but the bigger audience. Even people like Bill Gross don’t seem to understand. (more…)