So here we are: back in the train to Berlin after the first day of the first Conversion Conference in Hamburg. The conference is well attended. I don’t know the exact number of participants, but it is bigger than the conversion conference in Washington DC, I heard. Hamburg beats Washington DC, yeah! I’ll cover a few highlights of day one, because, to be honest, not all sessions were good enough to cover.
The day started with a keynote of Dirk Lauber, head of e-commerce at Baur Group, one of the oldest German mail-order businesses and one of the ten biggest online shops. Mr. Lauber has a yearly budget of 1.5 Million Euros (!) to invest in conversion optimization and user-centered-design. He talked about the changes in user behavior, from basic to experienced, and the development on the website, from IT over online marketing to user-centered-design. (more…)